Refund Policy

Effective Date: August 16, 2024

At IPTV MASTERS (“we,” “us,” or “our”), customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of our IPTV subscription services. Please read our Refund Policy carefully to understand your rights and the process for requesting a refund.

1. Eligibility for Refunds

1.1 Subscription Services

Refunds for IPTV subscription services are subject to the following conditions:

  • Full Refund: You are eligible for a full refund if you request it within 24 hours of your initial purchase and if you have not used the service or accessed any content during this time.
  • Partial Refund: Partial refunds may be issued on a case-by-case basis if you encounter significant technical issues that prevent you from using the service as advertised. Please contact our support team for assistance.

1.2 Non-Refundable Items

Certain purchases are non-refundable, including but not limited to:

  • One-time payments for services that have already been delivered.
  • Any service or product that has been used, accessed, or downloaded.
  • Any fees associated with setup, installation, or activation of the service.

2. Requesting a Refund

2.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at [Your Support Email] within the eligible refund period. Include your account details, order number, and a brief explanation of why you are requesting a refund.

  2. Refund Processing: Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

2.2 Exceptions

We reserve the right to deny refund requests that do not meet the criteria outlined in this policy or are deemed fraudulent or abusive. In such cases, the decision of IPTV MASTERS will be final.

3. Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Effective Date” at the top of this policy.

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